Tag Archives: New York

Imponderable #129: Who is Gamma?

5 Mar

March 5, 2016

Optimum is an internet/TV/phone company that routinely gives me such lousy service that I often have to write Mr. Blog’s Tepid Ride from the gas station down the street. (And it shows- the Editors.)

They are running very annoying commercials at all hours of the day touting their excellent service. Ironically, their service is so bad I can only see those commercials when I am at the home of anyone else with better internet. Or at the gas station. I get better service stealing the gas station unsecured Wi-Fi than I do at home from Optimum.

The commercial begins with very serious-seeming people working on very serious-seeming stuff in a very serious setting that looks like NASA in every film you have ever seen.

The real NASA has technology about two decades older. That's true.

The real NASA has technology about two decades older. That’s true.

How serious is this? It is so serious that these people have their fingers on the nuclear button! We’re through the looking glass, people.

gamma 0

Finally, they intone “Gamma is a go. Go for Gamma.” They turn their keys, push their buttons, and jump up and celebrate as the warheads launch towards North Korea. Finally, Kim Jung-un, it is put up or shut up time. No, no, not really.

They turn their keys, push their buttons, and jump up and celebrate as an old woman and a baby appear on their screens.

gamma 1

The woman then appears to have a stroke, making faces and odd clicking sounds at the baby, who seems to take delight in the old woman’s senility. Seriously, the woman seems less like she is trying to amuse the baby and more like she is sucking a lemon seed through a straw.

gamma 2

If this kid could talk he'd be calling 911.

If this kid could talk he’d be calling 911.

The voice-over comes on and asks “Did we do all that just so you could make silly faces with Gamma?” Before you can say “how the heck do I know?” the voice-over answers “yes we did.”

Ah gotcha, they developed a high-tech system so you can do whatever you want, even terrorize your grandkid. Nice. Cool. WAAAAAIT A MINUTE.

Who is this ad aimed at? “Did we do all that just so you could make silly faces with Gamma?” Listen to the commercial, he emphasizes you. He’s talking to you.
So who is Gamma? I, and everyone else, assumes that Gamma is the old woman, Gamma being a cutesy way of saying Grandma.

So the voiceover is saying “Did we do all that just so you could make silly faces with your grandmother?”

The kid. They are talking to the kid. Optimum is telling all the babies in the audience, all the babies who pay their household’s cable bills, to switch to Optimum so they can see funny faces from grandma. This commercial is directed at infants.

Did Optimum really make a commercial for the babies who pay internet bills demographic?
The question is Imponderable.

 

.

 

 

 

The Burger King Was Not My Valentine

29 Feb

February 29, 2016

This is a true story. It really happened.

It was Valentine’s Day and it was cold. No, that’s not a metaphor. The temperature was about 12 degrees here in New York City. It was about 5 o’clock and I was driving home after buying some underwear at the 99 cent store driving back from brunch with Chrissy Teigen and Kate Upton. I was planning to watch Godzilla vs. the Smog Monster on TiVo going to inventory my collection of solid gold and platinum watches at my estate.

This was the first time in over a decade that I was alone on Valentine’s Day, but don’t worry, my love affair with fast food was still going strong.

BURGER-KING-Whopper-Valentine

Anyway, as I was driving, I was thinking about what to have for dinner. There wasn’t much in the house and it was so cold that the idea of going someplace that I had to get out of my car wasn’t appealing. Besides, is there anything worse than walking into 7-11 on Valentine’s Day and buying a stale hot dog and a Big Gulp for one? Despite what you are thinking, yes there is and I found it.

I got yelled at by a kid at Burger King.

Sadly yes, that’s true.

Like I said, it was bone-chilling cold so no way did I want to get out of the car. I went to a Burger King drive-through (not the best idea at the best of times) and almost got into a head-on collision with another car speeding the wrong way through the drive-through lane.

My love of flame-grilled beef (and beef byproduct) undaunted, I continued on. After my heart stopped pounding, I drove up to the order screen and waited. As I sat there staring, it cycled through all the menu options, pictures of food that looked more edible than the food I was planning on ordering, pictures of that Burger King creep, and began again. And again. I waited two full minutes- not a lifetime, but too long to waste sitting at a Burger King drive-through. Unless you have nothing better to do on Valentine’s Day, that is. Eventually, I rolled down the window, shivered in the cold wind, and called out “hello? Anyone there?”

There wasn’t. No answer. The screen kept cheerily cycling through its pictures of onion rings and oddly unappealing chicken fries, interspersed with ads that said things like “customers are #1!” I have to disagree, they were really treating me like I was number 2. (That’s scatological humor at its finest, folks.)

I was going to drive away, figuring that no way was a Whopper worth this level of effort, when a door some feet down from me opened and a kid, no older than 19, wearing a bubble jacket and looking in no way like he worked there, yelled out “DUDE! It’s cold! You gotta come inside!” He had an attitude of annoyance that only teenagers who hate their jobs can achieve. He looked at me like I was nuts and went back inside, door slamming behind him.

And that’s when I drove away.

Sorry BK. Not tonight.

Sorry BK. Not tonight.

Seriously, after that I was going to give them my money? I’m never going back there again. (Not a bad idea considering how unhealthy it is to begin with.) I went home and went to the official Burger King website and found the complaints link and complained. This was customer service at its worst. This could have been avoided by any of these simple things:
A- A sign on the drive-through screen saying the drive-through was closed
B- No attitude from the employee
C- The staff doing their damn jobs and taking my order at the drive-through like they are supposed to

Too cold to open the drive-through window? That’s how I felt about getting out of my car. The difference is THEY wanted MY money.

This was on the 14th. Here is the response I got on the 18th:

Thank you for taking the time to contact BURGER KING® restaurants. As a valued guest, your comments and observations are very important to us. Your feedback is valuable in helping us to continuously work towards providing the best possible guest experience.

Thank you again for bringing this matter to our attention and rest assured that your comments have been forwarded to the appropriate management team so that they may be aware of your concerns. We value your opinion and look forward to serving you again in the near future.

Kind Regards,
BURGER KING® restaurants Guest Relations

As of today I have gotten no further response. I don’t expect one.

And that was the highlight of my Valentine’s Day. Looking back, I really should have gone to Wendy’s. At least Wendy is cute, and she never broke my heart.

wendy

YES, this is a real website.
NO, I have nothing to do with it.
PROBABLY, there have been several restraining orders issued.
OBVIOUSLY, this world is nuts.

 

.