Tag Archives: bad service

P.I. Work Isn’t All Glamour (AKA My Lunch With Amos)

20 Nov

November 20, 2017

As my fictional detective Hollywood Russell would be the first to tell you, being an investigator is not as glamorous or dramatic as the movies make it out to be. There is a lot of drudge work and a lot of striking out and getting no results. But like any other job, there are silly, funny things that happen when you least expect it. Take this story, which actually happened to me last week.

My partner and I were in Queens checking out a witness. We were interviewing a hotel manager who was called by the police to provide the video from the hotel security cameras. There was an accidental (it seems) death and it may have been recorded. For the insurance company, we needed a statement. It was provided and we wrapped it up. Cut and dry.

My partner wanted to grab a snack. He’s been on the job for over two decades and it seems that one perk of longevity on this job is knowing every place to eat in the city. So we went to a small diner he knew on Roosevelt Ave and 111th street. I may be a rookie at this game but when it comes to eating out, my instincts have him beat.

The first thing I noticed, aside from the fact that it was dark and dingy, was that the Department of Health rating was “Grade Pending.” Now while I would not normally go into a place without an A rating that wasn’t a deal-breaker for my partner. Hey, it wasn’t shut down, right? That must mean no one has died from their food. (Recently.)

I’m not saying this is the place we went to but yeah, this is the place we went to. Notice that they USED TO HAVE an A rating.

So I wasn’t going to order any food and I figured the best way to stay out of the hospital was to just order a can of soda. It arrived and with it was a glass and a straw. No ice in the glass, just a plastic glass. So what was the point? I picked it up and I didn’t need to hold it up to the light to see that it was dirty. OK, I’m going to drink this straight out of the can. And I’m not going to use the straw either. The waitress did that thing where your straw has already been unwrapped and only the top inch is still on. Why do places do that? Is it classy? I don’t know but this place clearly did not care about class. Class to me is giving a clean glass. And since the straw was unwrapped and touching the dirty plastic that was no longer an option. I wiped the top of the can and drank it that way. But this was simple compared to my partner’s order.

ME: Just a can of Coke.
PARTNER: I’ll have a cup of tea with lemon and a toasted bagel with butter.
WAITRESS: OK, that’s a can of Coca-Cola and a toasted bagel and butter.
PARTNER: Don’t forget my drink.
WAITRESS: Do you want a can of Coca-Cola too?
PARTNER: I asked for a tea with lemon.
WAITRESS: No Coca-Cola?

A couple of minutes later the waitress came back and told him they had no lemon and no regular tea, just green tea or ginger. He took green. That came not in a dirty tea cup but in a paper takeout container so he was probably safe as long as nothing was floating on top.

Right after the tea came she brought over his bagel with butter. It had a big hunk of sausage on it. And not like a breakfast sausage or patty, it looked like a half of a bratwurst stuck between the slices. He looked at me and I looked at him. I had no sympathy. I never would walked into this place to begin with.

My partner called over the waitress (“Hey! Hey!”) and told her he didn’t order any meat on his sandwich. This confused her.

WAITRESS: You don’t want?
PARTNER: Meat. You put meat on it. I didn’t want meat.
WAITRESS: You don’t want?
PARTNER: No, you put meat on it.

I don’t want to give the impression that my partner is not a good communicator but he was definitely not getting his point across.

ME: All he wants is a bagel and butter. Nothing else on it. Bagel. Butter. That’s it.
WAITRESS: Ah.

She took away the plate and after a lot longer than it should have taken (which was another warning sign) she came back with his bagel, toasted, with butter and bacon.

My mouth slowly dropped open. I wasn’t surprised, not really. I was amazed at how stupid the situation was, not to mention the waitress. I looked at my partner who looked stunned and give him a look that asked “OK Champ. Now what? Dare you send it back?” (My facial expressions can be incredibly loquacious.)

“If I send this back who knows what it’ll have on it next. Liverwurst?” So he shrugged and ate it. And how was the bacon? “Crispy and tasty.”

So we left and as we walked back to the car he pointed out another dinky little place and told me that last year he had a whole chicken dinner there.

Next time I choose the restaurant.

 

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The Burger King Was Not My Valentine

29 Feb

February 29, 2016

This is a true story. It really happened.

It was Valentine’s Day and it was cold. No, that’s not a metaphor. The temperature was about 12 degrees here in New York City. It was about 5 o’clock and I was driving home after buying some underwear at the 99 cent store driving back from brunch with Chrissy Teigen and Kate Upton. I was planning to watch Godzilla vs. the Smog Monster on TiVo going to inventory my collection of solid gold and platinum watches at my estate.

This was the first time in over a decade that I was alone on Valentine’s Day, but don’t worry, my love affair with fast food was still going strong.

BURGER-KING-Whopper-Valentine

Anyway, as I was driving, I was thinking about what to have for dinner. There wasn’t much in the house and it was so cold that the idea of going someplace that I had to get out of my car wasn’t appealing. Besides, is there anything worse than walking into 7-11 on Valentine’s Day and buying a stale hot dog and a Big Gulp for one? Despite what you are thinking, yes there is and I found it.

I got yelled at by a kid at Burger King.

Sadly yes, that’s true.

Like I said, it was bone-chilling cold so no way did I want to get out of the car. I went to a Burger King drive-through (not the best idea at the best of times) and almost got into a head-on collision with another car speeding the wrong way through the drive-through lane.

My love of flame-grilled beef (and beef byproduct) undaunted, I continued on. After my heart stopped pounding, I drove up to the order screen and waited. As I sat there staring, it cycled through all the menu options, pictures of food that looked more edible than the food I was planning on ordering, pictures of that Burger King creep, and began again. And again. I waited two full minutes- not a lifetime, but too long to waste sitting at a Burger King drive-through. Unless you have nothing better to do on Valentine’s Day, that is. Eventually, I rolled down the window, shivered in the cold wind, and called out “hello? Anyone there?”

There wasn’t. No answer. The screen kept cheerily cycling through its pictures of onion rings and oddly unappealing chicken fries, interspersed with ads that said things like “customers are #1!” I have to disagree, they were really treating me like I was number 2. (That’s scatological humor at its finest, folks.)

I was going to drive away, figuring that no way was a Whopper worth this level of effort, when a door some feet down from me opened and a kid, no older than 19, wearing a bubble jacket and looking in no way like he worked there, yelled out “DUDE! It’s cold! You gotta come inside!” He had an attitude of annoyance that only teenagers who hate their jobs can achieve. He looked at me like I was nuts and went back inside, door slamming behind him.

And that’s when I drove away.

Sorry BK. Not tonight.

Sorry BK. Not tonight.

Seriously, after that I was going to give them my money? I’m never going back there again. (Not a bad idea considering how unhealthy it is to begin with.) I went home and went to the official Burger King website and found the complaints link and complained. This was customer service at its worst. This could have been avoided by any of these simple things:
A- A sign on the drive-through screen saying the drive-through was closed
B- No attitude from the employee
C- The staff doing their damn jobs and taking my order at the drive-through like they are supposed to

Too cold to open the drive-through window? That’s how I felt about getting out of my car. The difference is THEY wanted MY money.

This was on the 14th. Here is the response I got on the 18th:

Thank you for taking the time to contact BURGER KING® restaurants. As a valued guest, your comments and observations are very important to us. Your feedback is valuable in helping us to continuously work towards providing the best possible guest experience.

Thank you again for bringing this matter to our attention and rest assured that your comments have been forwarded to the appropriate management team so that they may be aware of your concerns. We value your opinion and look forward to serving you again in the near future.

Kind Regards,
BURGER KING® restaurants Guest Relations

As of today I have gotten no further response. I don’t expect one.

And that was the highlight of my Valentine’s Day. Looking back, I really should have gone to Wendy’s. At least Wendy is cute, and she never broke my heart.

wendy

YES, this is a real website.
NO, I have nothing to do with it.
PROBABLY, there have been several restraining orders issued.
OBVIOUSLY, this world is nuts.

 

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