Tag Archives: UPS

Another Post Office Rant (2015)

22 Aug

August 22, 2015

So the post office lost my package. This should come as no surprise to anyone who:
A- has read this blog and all the posts about the lousy branch in my area
B- has ever been to a post office anywhere in the USA

I was expecting a package and tracked it online. The company sent it via FedEx (good) but FedEx only delivered it to my local post office, not to me (bad.) UPS has the same stupid service and I complained about it before. WHY would you hire an outside company to do ¾ of a job? Would a baker measure and mix all the ingredients of a cake and then send it to some other bakery to put in their oven? Would you hire Tom Hanks to star in ¾ of a movie and replace him with Adam Sandler for the last half hour? I just don’t get it.

Finding a dumb picture of Adam Sandler is ridiculously easy.

Finding a dumb picture of Adam Sandler is ridiculously easy.

So I went to my post office to complain. I brought the print out from the USPS website. It had the tracking number and whatever other information there was. And knowing that they’d ask, I wrote my name and address on the sheet. I’ve been through this before. The last time I was there the moron (sorry, no more Mr. Nice Blog) searched for 20 minutes to find my package, only to come back and ask for more information. The information turned out to be right in front of her. This time, after 20 minutes of searching, the same moron came back again for- you guessed it- more information.

You see, having the tracking number, sender, and my name and address simply wasn’t good enough. The information she wanted would surely crack this case. It was my first name. Stupid me, I only wrote my last name on the paper, thinking it would be enough. C’mon, am I seriously to believe that if she came across a box from the correct sender, with the correct tracking number, the correct address, and my correct last name, that she wouldn’t believe that was my package without my first name? As I said, this woman is a moron. And at any rate, the package wasn’t there, first name or not.

I asked for a supervisor. I got a “fill-in” supervisor who was slightly more helpful, but even the inanimate mailbox outside the post office was more helpful than the moron behind the window. (How many times can I call her a moron? Let’s see.)

The “fill-in” supervisor, who seems to be a permanent full-time fill-in since he’s been there every time I have, says they don’t have it. But they did have it at one time. They have a picture of the package as it passed through some machinery. And here’s my problem. The picture clearly shows that the label says “Carrier: Leave if addressee not home.” I have no idea why anyone would put that there. In fact, my post office almost never leaves me my packages. I get a slip and I have to pick it up at the post office. This situation with the lost package is exactly why I don’t want anything left. But my argument is that it wasn’t left by my door or even by my mailbox. We have a new mailman who has been leaving packages for my building in a wide open, unsecure lobby. So I am sure that someone just walked by and grabbed it. So everyone involved has an excuse and apparently no one is to blame, and the mailman will never admit where he left it, so I’m out $15. Not a big sum, but it’s my money and I don’t want to waste it.

The “fill-in” had only one option: file a claim on their website. You’d think you could file a claim with the post office at the post office, wouldn’t you? Oh, you silly goose, of course you can’t! Why would they make anything easy? Or logical?

Like Pierre D. Duck on Facebook!

Like Pierre D. Duck on Facebook!

Their website made me register and even though it claimed that my email was already registered, it also claimed that they could not give me my log in info because they could not verify the email address. To repeat, they could not verify the address they claimed was already registered on their site. What the F? So I registered with a different name and gave all kinds of info down to and including, I think, my shoe size. Then the tracking number I had, which I used before to track the package, suddenly wasn’t good enough, and I had to find the exact date it was shipped. After a lot of nonsense they told me that I couldn’t file a claim since I didn’t buy insurance. It was a lousy $15 order! The website never even gave me the option to buy insurance.

The post office lost my package and won’t do a thing about it.

So I went back to where I placed the order, ready to bite the bullet and buy another item, but now the discount code I used has expired and the $15 purchase now will cost me $37. Luckily I found a promo code online and brought the price down to $27. Of course, the reality is that the product is now costing me $27 plus the original $15 I lost, meaning I spent $42 instead of just $15.

USPS sucks.

Meanwhile, after I placed my new order, I heard back from the company. I had a day or so back told them the package was lost and could they do anything about it? They said “we’ll send you another right away.” No charge, no questions asked. So it’ll still cost me $42, but at least I’ll get double my order.

So what did I order to begin with?

Three customized Mr. Blog mousepads. And now I have six.

bmj2k mousepad

And it isn’t over.

I just got this notice about a different package I was expecting in the mail:

I am afraid that I must inform you the order has been returned to us by the postal system, due to being damaged in transit. This damage has resulted in the condition of your title being unacceptable to re-send.

I am starting to take this personally.

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United Parcel Service: Going Halfway Is OK By Us

10 Mar

March 10, 2014

mail innovations logo

The United Parcel Service (UPS) has a brilliant new delivery plan that is guaranteed to save them a fortune. It is ridiculously simple. They take your package and do not deliver it. Genius! They call it Mail Innovations and despite the name, it is not innovative. What other service does that? Why, the United States Post Office, that’s who!

And that’s the problem.

I ordered a book from Barnes and Noble on February 20th. As a member, I get free 1-3 day shipping. Great! So far, so good. This was a Thursday and on Friday the 21st I was informed by email that UPS had picked up my package and the estimated delivery was Monday, February 24th. When it did not arrive on Tuesday I followed the link they sent me and tracked it. Or to be more accurate, I tried to track it. The trail led to a dead end.

On Friday the 21st, the UPS not only picked up but delivered my book… to a US Post Office sorting facility in Staten Island, and not, as you would expect, my home in Brooklyn.  It turns out that UPS has a shipping service called Mail Innovations in which they pick up your package, zoom it across country, and deliver it not to you, but to your local post office, and they make the final delivery.

Sound stupid, right? I live in a large apartment building and UPS trucks stop here at a set time every day, sometimes twice a day. We are actually part of the UPS’ regular route.

And also, you may have realized that my local post office is not in Staten Island, another borough on the other side of Gravesend Bay, across the Verrazano Bridge, and most definitely not 8 blocks away.

Mail Innovations is an unholy alliance. UPS has generally been reliable, and the post office has been as dependable as your average election year promise. I always have trouble getting deliveries from them and usually go to the post office to complain. No good can come of Mail Innovations.

So when the book did not arrive on Tuesday I knew I had to go to the post office. I tracked the package on the post office site and they had the package arriving in Staten Island and, for the next three days, nothing. No movement. And on Wednesday, still no movement. This was four days of limbo, and so far I had been waiting five days for my guaranteed 1-3 day shipping. (I did not count Sunday.)

Average US Post Office facility.

Average US Post Office facility.

I went to the post office with a printout of the tracking, such as it was, and what did I learn? Nothing. They looked all over the post office and it was not there. They then sent me to the automated machine to track it and it spit out the same information- nothing for three days. This was, I must tell you, the same information they found when they looked it up themselves.  They then told me to call an 800 number and I could get more information.

No I could not. The 800 number was automated and even less help then the post office tools. I then wrote a complaint on the website, sent an email to my local post office to complain, and lo and behold, the next day all kinds of shipping info became available. None of it good. After it finally left Staten Island, it arrived in Brooklyn, bounced around three different zip codes and two sorting facilities, and twice was in a nearby (but not my zip code) post office before bouncing away to the edges of the borough.

And then, on Saturday, March 1st, over a week after it left UPS and was handed over to the post office, my guaranteed 1-3 day delivery package was delivered to me.

Mail Innovations, like a chain, is only as strong as its weakest link. And as usual, the US Post Office is the weakest link.

Thanks a lot UPS.

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