Tag Archives: verizon

The Phone Book Again? Really?

24 Jan

January 24, 2010

Last week’s snow storm dumped 48 inches of phone book right in the lobby of my apartment building. That’s right, in the middle of the snowstorm, when even the mail carriers took the day off to polish their shotguns, the phone books got through.

And nobody cared.

Why should they? For most of the history of the phone book it has been totally useless. When Alexander Graham Bell invented the phone, he was the only name in the phone book. Back then, the book was a mere 19 pages, 18 ½ of them ads for lawyers and sexual dysfunction pills. As soon as a second phone was sold, he promptly had his number unlisted.

As phones spread to rural areas, so did the phone book. (Phone books follow the phones like hookers follow sailors. And herpes. But I digress.) Farmers, though, had no use for the phone book as every single call had to go through an operator who would dial the number for you, then listen in on your call.

FARMER JOE: Hello, Sam?
SAM: Joe? Is that you?
FARMER JOE: Yep. Has you seen my boy Lucas?
SAM: Not since last week’s plowing. Anything wrong?
FARMER JOE: Tarnation, he’s been messing around with that Josie Smith girl. Claims he got her with child.
OPERATOR: Oh no he di’n’t! Shut yo’ mouth!

In the 1970’s phone books in New York City were the size of the Federal Deficit and required Charles Atlas to carry around on his back. They were no fewer than 3,000 pages long and were good for standing on to reach high shelves or to smash bugs with. You couldn’t actually look up any phone numbers because the paper was so thin the pages shredded as soon as you tried to turn them. On the plus side it was easy to line hamster cages, but on the minus side made the book fairly useless. To make matters worse, we got two phone books- a white one for residential listings and a yellow one for ads, er, I mean commercial listings.

Today’s phone book is a lot thinner, mainly because whoever is smart enough to own a phone is also smart enough to know how to unlist it. Who actually has his home number in the phone book? Who wants to be contacted? Are they so lonely that they are begging people to find them? In the classic film Rat Pfink A Boo Boo (I am totally not making that one up, Google it.) the heroine CB Beaumont is terrorized by three thugs named Link, Hammer, and Benjie simply because they picked her number at random out of a phone book. (Unfortunately for them, she is also the girlfriend of Batman rip-off, Rat Pfink. I’m telling you, look this up.) I am not going to take any chances on being terrorized by thugs, mainly because I am not dating a superhero.

BTW- Rat Pfink A Boo Boo also stars “Romeo Barrymore” and Kogar the Swinging Ape. Seriously, stop reading this and check out that film.

Anyway, on this particular day that I started writing about and then totally ignored, the phone books arrived, all four of them.

Four? Yes, four. Four different phone books, all really the same.

The first one is The Yellowbook, which I think is the new name of the old Yellow Pages. “Yellow Pages” apparently could not be trademarked. (Copywrited? Whatever.) More on this later. It is about 650 pages for all the businesses in Brooklyn and comes with a big magnet glued to the front for a law company fronted by a washed up actor. Which law company? Take your pick. They are all fronted by washed up actors.

The next is the Superyellowpages, all one word, by Verizon (their motto- We Don’t Care Too Much.) See what I mean about not being able to trademark Yellow Pages? This book has its title all in one convenient word. It just trips off your tongue, say it with me, slowly, SSUuuperrrrRRYELLlllloooowpaaaaaagessssssss. Ahh! Anyway, I’m not so sure what’s so super about it because A- it has the same ads as the Yellowbook, and B- is an inch shorter, making it that much less effective for smashing bugs.

The third book was even smaller, a slim 450 pages. Also by Verizon, it was the local book for my specific neighborhood. This one combines the residential and commercial listings into one useless book. Why is it useless? Because I, like most people in the city, drive, and like to frequent businesses more than five blocks away. Also, being so thin, you can never reach the top shelf by standing on it no matter how good you are at tippy toes.

Lastly and most uselessly, is the Verizon White Pages. Although it is easily the thickest of the bunch, over a thousand pages, there is nobody in it. You have a cell phone- are you in it? No. I have a cell phone- am I in it? No. People with cell phones, which are almost everyone, don’t get into the phone book. And Verizon should know this; they are one of the largest cell phone providers, despite being inept and full of a-holes. (Yes, I carry a grudge.)

And why pick up the phone book anyway? If I want a number, and the phone is in my hand, I call 411 and the operator (HA! HA! There are no more operators, they are all computers!) connects me. Or I can find a number online. Or better yet I find the website online, or just use Twitter which doesn’t require a phone at all.

This is why, one week after they were dumped in my lobby, 99% of them were dumped outside with the trash.

Stupid Inept Verizon A-Holes

19 Nov

from June 12, 2009

“Hey,” you might be wondering, “did Mr. Blog  get his cell phone battery yet?”
First, thanks for you touching concern.
Secondly, and to answer your question, no. My cell phone battery is sitting in East New York, among a few thousand other undeliverable packages in a FedEx warehouse.
“But what,” you may ask, is your battery doing there?”
Good question. Answer- The people at Verizon are not capable of typing their own names.
Stupid fucking inept Verizon A-Holes.  

LAST THURSDAY NIGHT
My cell phone was safely sitting its cradle, like a baby. In fact it was softly snoring as it dozed. I gently lifted it out of the cradle, careful not to drop the little pink baby blanket, and saw that the baby’s bottom had a full load. In other, less metaphoric, words, the back of the phone, which is the battery, and is normally as flat as a cat on the Belt Parkway, was as round as a beach ball, which is what that dead cat would look like if it was chucked over the seawall and decomposed on the bottom and later floated to the top. (See, I was less metaphoric, but more, um, simile-aphoric (?) and a whole lot more annoying.)  

I popped off the battery and it shot out of the phone and bonked me in the head. I assumed that something was wrong.  

 LAST FRIDAY
I took the phone and oddly bouncy battery to the big Verizon store on 86th street. The place was packed but I was swarmed by a trio of three (try being swarmed of a trio of two. Can’t be done.) sales associates who seemed competent but just below the surface were actually steaming bags of ineptitude and stupidity.  

 One of them, a middle-aged guy in a suit that looked like it was originally tailored for his grandfather, elbowed the other two aside and asked what he could do for me. I explained the situation and, as his face registered almost the correct pattern of human emotion, showed him the battery. “Wow. Is that your battery?”  

Indeed it was.  

Now it turned out that the guy who asked how he could help me could not help me at all. His job was to put my name into a computer and point me to the other end of the store. “See that counter there?” It was ten feet away. I assured him that I could see it.

“They’ll call your name.”
Pause.  

I didn’t say anything because I naively assumed that he would go on after that.
He did not.  

 “They’ll call my name,” I prompted him.
“Right. And they’ll-“
I was already at the counter.  

AT THE COUNTER
The counter was staffed by three (or four, one was sort of there and not sort of there. I can’t explain it any better than that.) people whose job it was to listen to people complain. I’d feel sorry for them if I had a shred of compassion but, as you may have heard, they fucked up my cell phone battery.  

When it was my turn (after the woman who broke three phones by opening them too hard) I explained, again, the problem and showed, again, my battery.  

I was informed that he had never seen a battery that bad. I was honored.  

“What would you like us to do?”
Really. He really asked me that with a straight face.  

 “What I would like,” I said with what I thought was a great deal of patience and composure, “is a new battery.”  

He typed awhile on his keyboard.  

Type type type.  

Click click click.  

I waited.  

 Type type type.  

Click click click.  

I waited.  

 Type type type.  

Click click click.  

“We have one left in stock.”
Pause.  

“Would you like it?”  

 “Yes, of course I would like the fucking battery, you monkey brained suit-filler. That is what I fucking asked for!” I didn’t say to him.  

 “Yes,” is what I said.  

“That’ll be $29.99.”  

Ah ah ah, no it won’t. “It is still under warranty.”  

Type type type.  

Click click click.  

“I’m sorry, um, sir. Your warranty expired six days ago.”  

If there is one thing I hate more than something breaking right after the warranty expired, it is being called “um sir.” What the hell is that? Did he have to think for a second, decide if I was a “sir?”  

 “OK, but I have insurance.”
“But that only covers the phone.”
“So what’s the problem?”
“The battery is an accessory.”
“Huh?”  

I tried to explain that the battery, which came with the phone, in the same box as the phone, and is attached to the phone, is an integral part of the phone without which the phone will not and cannot work. Therefore it is not an accessory.  

Well, it turns out that Verizon does indeed consider a battery an accessory.

I told the feeb behind the counter I’d take it.  

Type type type.  

 Click click click.  

“I’m sorry, it was just sold.”  

While I was arguing with the fool, the last battery for my model was sold. If I believe him, that is. I think the guy was just a Stupid Inept Verizon A-Hole.  

The guy told me they could ship me one the next day, which would be Saturday, at no extra charge. Fine, no problem.  

Type type type.  

Click click click.  

“Same address as the account?”
“Yes.”  

Type type type.  

Click click click.  

“Same address.?’
“Uh huh.”  

 Type type type.  

Click click click.   “2 –?“
“Yeah, yeah, 2-.”  

I was ready to leap over the counter and, after planting my foot in his left ear, through his skull, and out his right, just type it all in myself.  

 Type type type.  

 Click click click.  

“OK, you’ll get it tomorrow.”  

Now I really doubted that. Other people were being told that their orders would arrive by Tuesday, so I just assumed I’d get it on Tuesday and left. As I walked away, the guy from the counter called out “thank you and –“  

 I kept walking.  

SATURDAY
To the shock of no one, my battery did not arrive.  

 SUNDAY
No battery.  

MONDAY
No battery.  

TUESDAY
I rushed home from work, not really like a kid on Christmas morning, just like a guy who hates work, and lo and behold! No battery.  

WEDNESDAY (AND OH HELL, THURSDAY TOO)
No battery.  

FRIDAY (TODAY)
I went back to the Verizon store and the first thing that struck me was the fact that not a single person who was working there last week was working there this week. However, I was swarmed by a (totally different) trio of willing and eager brain cells.  

 The one who pushed to the front first was a very Irish woman named Jamie. How Irish was she? Her freckles were drunk. (Just kidding, Irish! I love your whiskey.)  

I explained the problem to her, and clearly told her that “I was here a week ago.”
“They have until 7pm.”
“It has been a week.”
“Oh!”  

I’ll skip the details because, believe it or not, Jamie was helpful and competent. Here is the timeline of what really happened to my battery, and read it carefully to witness the wonderful fraud that is “2-day shipping.”  

Friday (day one)- my order went into the system.
Saturday (day two)- the Verizon warehouse is closed.
Sunday- the Verizon warehouse is closed.
Monday (day three)- Verizon sent my battery to FedEx
Tuesday (day four)- FedEx receives my package.
Wednesday (day five)- FedEx does not make the first attempt to deliver.
Thursday (day six)- FedEx does nothing.
Friday (day seven)- via Jamie, FedEx explained that I would have to pick it up at their warehouse.  

So what happened? FedEx had the wrong address, a non-existant address. Jamie gave them the correct address but they could not update it because it came from outside of the system, i.e.: from Verizon.  

Verizon could not fix the address because it had left their system, i.e.: to FedEx.  

Verizon’s solution was to let them return the package to Verizon. They would credit my account, then repurchase the battery and send it out again, and maybe it would even have the correct address.  

How long would that take? About a week.  

I picked option two, which means that tomorrow I’m going to East New York to get my cell phone battery.  

PREDICTION: Since my ID will not match the non-existent address on the package, they will refuse to give it to me.  

 I’ll let you know.